Becoming Refined Design Studio ("we," "us," or "our") operates the website becomingrefined.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this Site, you agree to the practices described in this policy.
1. Information We Collect
a) Information You Provide Directly
When you fill out our contact form, we collect the information you submit, which may include your name, email address, phone number, and any details about your project or inquiry.
If you become a client and make a payment, we may also collect billing-related information necessary to process that transaction, such as your name and payment details, depending on the payment method used.
b) Payment Information
We currently accept payments through PayPal, Wix Payments, Venmo, Zelle, and personal check.
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For PayPal, Wix Payments, Venmo, and Zelle, your payment information is collected and processed directly by those third-party providers. We do not store your full payment card, bank account, or login credentials on our own systems. Please refer to each provider's own privacy policy for details on how they handle your data:
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For checks, we retain only the information necessary for our business and tax records (such as name and payment amount).
c) Automatically Collected Information (Google Analytics)
We use Google Analytics to understand how visitors use our Site. Google Analytics uses cookies and similar tracking technologies to collect information such as your IP address (which may be anonymized), browser type, device type, pages visited, time spent on pages, and referring website.
This information is collected in aggregate and used to help us understand Site traffic and improve the user experience. Google Analytics may set cookies on your device to enable this tracking.
You can learn more about how Google collects and processes data at: https://policies.google.com/technologies/partner-sites
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings to block third-party cookies.
2. How We Use Your Information
We use the information we collect to:
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Respond to inquiries submitted through our contact form
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Provide, manage, and invoice for design services
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Understand and improve how visitors use our Site
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Maintain business and tax records
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Communicate with clients about ongoing or completed projects
We do not sell your personal information to third parties.
3. Cookies
Our Site may use cookies, primarily through Google Analytics, to collect usage data as described above. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, though the Site will generally remain usable.
4. Third-Party Links and Services
Our Site may contain links to third-party websites (such as payment providers or social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
5. Data Retention
We retain contact form submissions, project-related communications, and payment/invoicing records for as long as necessary to fulfill business, legal, and tax obligations, or until you request deletion (see Section 6 and 7).
6. Your Privacy Rights — California Residents (CCPA)
If you are a California resident, you have the right to:
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Know what personal information we collect and how it's used
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Request access to the personal information we hold about you
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Request deletion of your personal information, subject to certain legal exceptions
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Opt out of the sale of personal information — we do not sell personal information, so this does not apply
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Not be discriminated against for exercising these rights
To exercise any of these rights, contact us at becomingrefineddesign@gmail.com.
7. Your Privacy Rights — EU/EEA Visitors (GDPR)
While we do not currently have clients based in the EU, we may receive site visitors from the EU/EEA. If you are located in the EU/EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict certain processing
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Request a copy of your data in a portable format
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Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at becomingrefineddesign@gmail.com.
Note that Google Analytics data collected from EU visitors is processed according to Google's own data transfer safeguards; see Google's policy link in Section 1(c) for details.
8. Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
9. Security
We take reasonable measures to protect the information you provide, but no method of transmission or storage over the internet is 100% secure. We cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Becoming Refined Design Studio
Email: becomingrefineddesign@gmail.com
Website: becomingrefined.com